Legal

pk0k Terms and Conditions — Know Your Rights and Responsibilities

These Terms and Conditions govern your use of the pk0k platform. They cover everything from account registration and deposits to bonus rules, withdrawals, and responsible gaming. Reading them carefully before you play is the best way to avoid surprises later.

Last updated: 1 January 2025
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What These Terms Cover

A quick overview of the most important areas covered in the pk0k Terms and Conditions. Full details are in the sections below.

Account Eligibility

You must be at least 18 years old to register and play on pk0k. One account per person is permitted. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

Deposits & Withdrawals

Deposits via bKash, Nagad, and Rocket are credited instantly. Withdrawals for verified accounts are processed within 10 minutes. pk0k charges no withdrawal fees. Minimum deposit is ৳500; minimum withdrawal is ৳500.

Bonus Rules

All bonuses on pk0k come with wagering requirements that must be met before withdrawal. Bonus terms are published clearly on each promotion. Attempting to abuse bonus offers will result in bonus cancellation and possible account review.

Fair Play & Security

All games on pk0k use certified RNG technology. Any attempt to manipulate game outcomes, exploit software bugs, or use automated tools is strictly prohibited and will result in permanent account suspension.

Privacy & Data

pk0k collects only the data necessary to operate your account and comply with legal requirements. Your data is never sold to third parties. Full details are in the Privacy Policy.

Responsible Gaming

pk0k provides deposit limits, session reminders, and self-exclusion tools. Players who show signs of problem gambling may be contacted by the support team. Full details are on the Responsible Gaming page.

By registering an account on pk0k and using the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use the pk0k platform.

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and pk0k ("pk0k", "we", "us", "the platform"). They govern all use of the pk0k website, mobile application, and any related services provided under the pk0k brand.

pk0k is an online gaming platform designed specifically for players in Bangladesh. The platform offers a range of games including video poker, live dealer games, slots, and table games. All services are provided subject to these Terms, the Privacy Policy, and the Responsible Gaming Policy, all of which form part of the agreement between you and pk0k.

These Terms were last updated on 1 January 2025. pk0k reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms.

02 Eligibility

To register and use pk0k, you must meet all of the following requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
  • You must not be a current employee, contractor, or immediate family member of a pk0k employee or contractor.
  • You must not have been previously excluded or banned from the pk0k platform.
  • You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

pk0k takes age verification seriously. If there is any reason to believe a player is under 18, the account will be suspended immediately pending verification. Any winnings accumulated during this period will be forfeited if the player is found to be underage.

03 Account Registration

Each player is permitted to hold one account on pk0k. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held within them.

When registering, you are required to provide accurate and complete information including your full name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket wallet. This information is used to verify your identity and process your withdrawals. Providing false or misleading information is a breach of these Terms.

You are responsible for maintaining the security of your account credentials. pk0k will never ask for your password via email, SMS, or any other channel. If you believe your account has been accessed without your authorisation, contact support immediately at [email protected].

Account verification (KYC) is required before your first withdrawal. The verification process typically takes less than 24 hours. Having your national ID or passport ready will speed up the process significantly.

04 Deposits

pk0k accepts deposits via bKash, Nagad, and Rocket. All deposits are credited to your pk0k account in real time once the transaction is confirmed by the payment provider. pk0k does not charge any fees on deposits; however, your mobile financial service provider may apply their own transaction charges.

  • Minimum deposit amount: ৳500
  • Maximum single deposit: ৳50,000 (higher limits available for verified VIP accounts)
  • Deposits must be made from a payment account registered in your own name
  • Third-party deposits are not permitted and will be returned minus any applicable transaction fees
  • pk0k reserves the right to request proof of payment source for any deposit

If a deposit does not appear in your account within 15 minutes of completing the transaction, contact pk0k support with your transaction reference number. Do not attempt to make a second deposit before the first has been resolved.

05 Withdrawals

Withdrawals on pk0k are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to ensure that funds are returned to their verified source. Withdrawals are processed within 10 minutes for fully verified accounts during normal operating hours.

  • Minimum withdrawal amount: ৳500
  • Maximum single withdrawal: ৳100,000 (higher limits for verified VIP accounts)
  • Account verification must be complete before the first withdrawal is processed
  • pk0k charges no withdrawal fees
  • Withdrawals of bonus winnings are subject to the wagering requirements of the relevant bonus
  • pk0k reserves the right to conduct additional verification checks on large withdrawals

Withdrawals requested during scheduled maintenance windows may be delayed. pk0k will notify players of any planned maintenance via the platform notification system at least 2 hours in advance.

06 Bonuses & Promotions

pk0k offers various bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are published on the relevant promotion page. The general bonus rules below apply to all pk0k promotions unless the specific promotion terms state otherwise.

  • All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn
  • Wagering requirements are calculated on the bonus amount unless stated otherwise
  • Bonuses expire after the period stated in the promotion terms; expired bonuses and associated winnings are forfeited
  • Only one bonus may be active at a time unless the promotion terms explicitly permit otherwise
  • pk0k reserves the right to withdraw any bonus offer at any time without prior notice
  • Players who are found to be abusing bonus offers — including through the use of multiple accounts or coordinated play — will have their bonuses cancelled and their accounts reviewed

If you do not wish to accept a bonus, you may decline it at the time it is offered. Once a bonus has been credited to your account and play has commenced, the bonus cannot be removed without also removing any winnings generated while the bonus was active.

07 Game Rules & Fair Play

All games available on pk0k use certified random number generator (RNG) technology that has been independently tested and verified. The published return-to-player (RTP) figures for each game reflect the actual mathematical outcomes of the game over a statistically significant number of rounds.

Each game on pk0k has its own specific rules that are accessible from within the game interface. Players are responsible for understanding the rules of any game before placing real-money bets. pk0k is not responsible for losses incurred as a result of a player misunderstanding game rules.

  • Game outcomes are determined solely by the certified RNG and cannot be influenced by pk0k or any third party
  • In the event of a technical malfunction during a game round, the round will be voided and the stake returned to the player
  • If a game displays an incorrect RTP or payout table due to a software error, pk0k reserves the right to void affected rounds and correct the error
  • Live dealer game results are final once the dealer has announced the outcome

08 Prohibited Conduct

The following activities are strictly prohibited on the pk0k platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

  • Using automated software, bots, or scripts to interact with the platform or its games
  • Attempting to exploit software bugs, glitches, or vulnerabilities for financial gain
  • Colluding with other players to gain an unfair advantage in any game
  • Using the platform for any form of money laundering or financial fraud
  • Creating multiple accounts to circumvent account restrictions or claim multiple bonuses
  • Providing false identity information or impersonating another person
  • Attempting to reverse-engineer, copy, or reproduce any part of the pk0k platform
  • Harassing, threatening, or abusing pk0k staff or other players

Any funds associated with prohibited conduct — including deposits, winnings, and bonuses — will be forfeited. pk0k cooperates fully with law enforcement authorities in cases involving fraud or financial crime.

09 Account Suspension & Closure

pk0k reserves the right to suspend or close any account at any time, with or without prior notice, if there is reasonable cause to believe that the account is being used in breach of these Terms. In cases where an account is suspended pending investigation, the player will be notified by email or SMS.

Players may also request the closure of their own account at any time by contacting support at [email protected]. If you are closing your account for responsible gaming reasons, please inform the support team so that appropriate measures can be taken, including self-exclusion from future marketing communications.

  • Accounts closed due to a breach of Terms will have their balances forfeited
  • Accounts closed at the player's request will have any remaining real-money balance (excluding bonus funds) returned to the player's verified payment method
  • Accounts that have been inactive for 12 consecutive months may be subject to an inactivity fee of ৳200 per month, applied to the account balance

10 Privacy & Data Protection

pk0k collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on pk0k, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pk0k will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, where necessary to process your transactions, or where you have given explicit consent. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting [email protected].

11 Responsible Gaming

pk0k is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available directly from your account dashboard.

If you believe that your gaming is becoming problematic, we strongly encourage you to use these tools and to visit the Responsible Gaming page for guidance and support resources. pk0k's support team is trained to assist players who are experiencing difficulties related to their gaming behaviour.

Self-exclusion requests are processed within 24 hours and cannot be reversed for the duration of the exclusion period. During self-exclusion, you will not receive any promotional communications from pk0k.

12 Limitation of Liability

pk0k provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or the absence of technical errors. pk0k's liability to any player is limited to the amount of real-money funds held in that player's account at the time of any claim.

  • pk0k is not liable for losses resulting from internet connectivity issues on the player's side
  • pk0k is not liable for losses resulting from a player's failure to understand game rules
  • pk0k is not liable for any indirect, consequential, or punitive damages arising from use of the platform
  • In the event of a dispute, pk0k's records of account activity shall be considered the authoritative record

13 Changes to These Terms

pk0k reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, players will be notified via the platform's notification system and, where possible, by SMS or email. The updated Terms will be published on this page with a revised "last updated" date.

Continued use of the pk0k platform after the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with any changes to the Terms, you should stop using the platform and contact support to arrange the return of any real-money balance in your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the pk0k support team. We aim to respond to all enquiries within 24 hours.

For the fastest response, include your registered mobile number and a brief description of your query when contacting support. This allows the team to locate your account and respond more efficiently.

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